Find out more about us 888-890-5554. Menu. We had to pay an extra $25 for same day service because they were so busy. I paid my payment for November at 6:00 in the morning on the 1st. We're Service Guard, and we fix appliances! The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Customer service, Notification policies, Unfair billing practice and arbitrary bill for over 500 dollars, Difficulty with getting someone to address our issues, Billing practices. How does that make sense to anyone? We're a division of natural gas and electric utility Black Hills Energy, and we operate in Colorado, Iowa, Kansas and Nebraska. Notice from Black Hills Energy: The safety and well-being of our employees and candidates is a top priority. I must say that I am appalled that ANY utility company can send you a bill that does not show you the billing cycle, previous and current reading, and your usage. Pissed Consumer © 2021 All They don't give a crap about … Black Hills Energy is a subsidiary of Black Hills Corporation Improving Life With Energy. The lady at the IUB seemed like she did not believe me and she wasnt even sure what BHE was her records showed Aquilla as the gas provider in that area but almost sarcastically she told me she would research this and contact me back. Home is cooling down with a glass of fresh-squeezed lemonade on a warm summer day. But when a company is given monoploy powers, such is the case with black hills, those companies have a fiduciary responsibility to serve the public and not to use that power to extract extra revenue from the citizens of this and other states. The overall rating of the company is 1.1 and consumers are mostly dissatisfied.. Reviewers write the most about Service Guard Washing Machine Repair and give it 1.0 stars out of 5. ... Black Hills Energy is a part of Black Hills Corporation. Click here to read the Affiliate … This is a cloud and we must let all citizens inthe states were this companies do business know that this company uses these tactics to extor money from the public. Unfortunately were my house is located I have to deal with them, it would almost be worth it to go totally green just not to have to deal with this company. It’s National Customer Service Week! Black Hills Energy. On june 8th we paid a disconnect bill of $118.00 ( luckily they knocked and warned us we avoided the reconnect fee of $50.00) they returned on june 29th and disconnected power. Service Guard products include repair plan contracts as well as appliance repair service at competitive rates for natural gas and electric appliances and HVAC equipment. They charged $110 deposit, $50.00 reconnect fee ( funny how they managed to collect that $50.00 they missed on the 8th), plus the $176.83 actual energy amount, total=$336.83. since then we have made many phone calls to black hills including 3 phone calls just today 3/4/2015. They don't give a crap about their customers. Customer Service. Black Hills Energy Services 4510 Airport Rd Kearney, NE 68847 . Location: 1301 W 24th St, Cheyenne, WY 82001, USA Black Hills Cares funds go directly to local assistance agencies in your area and are administered by Church Response, the Salvation Army and the Ministerial Association. menu. Their Service Guard is a giant rip off! This company has the WORST customer service. Then call us at 888-890-5554 to report the problem. 888-890-5554. No deductibles. Customer service comes in many forms at Black Hills Energy, from Field Technicians and Linemen to Natural Gas Representatives and Energy Efficiency Coordinators. CATEGORY appliance repair,heating & air conditioning/hvac. Every day, we want to be “improving life with energy.” We produce, market and deliver the vital electricity, coal, oil and natural gas that our customers need. Call before you dig. Black Hills Corporation is an equal opportunity employer. We must also get together in a united law suit. It’s National Customer Service Week! Black Hills Energy | Service Guard Whether you’re looking for ways to protect your appliances from a breakdown or products that will improve your life with energy, we’ve got you covered. So, how could I have made it anyway? He also told me what I thought was a leak was not … The part is sitting here ready to be installed. Their customer service from the bottom up are arrogant, rude, incompetent individuals simply reading from a scripted response & not taking responsibility for their errors implying blame can only fall on the customer. HomeServe, with an A+ rating with the Better Business Bureau, serves more … Click here to read the Affiliate Relationship and … Learn about Black Hills Corporation culture, salaries, benefits, work-life balance, management, job security, and more. The overall rating of the company is 1.1 and consumers are mostly dissatisfied.. Reviewers write the most about Service Guard Washing Machine … Customer service; LOG IN. They know they have you because you cannot just change electrical companies it is a good example of why monopolies are wrong. No trip fees. So now my baby is in a house with no heat at the temperature of 65 and its only going to get colder. Black Hills Corporation is an equal opportunity employer. Regardless of usage!!! Every day, we want to be “improving life with energy.” We produce, market and deliver the vital electricity, coal, oil and natural gas that our customers need. Do they just see how far they can push the limit before you BREAK. Although we now have a Rrepublican controlled legislature, I believe we can still change the laws which make their plundering legal, come to an abrupt end. So I then called BHE again got a little better representative who wasnt rude but told me that since it was sent to collections they could do nothing. Home is nostalgic — a sanctuary — and Black Hills Energy provides services from the heart for you and your home. Home is a place to gather and build fond memories with our families, pets and friends. 8-1-1. Black Hills Energy - NE. ☀️ Rise and shine, it’s sweepstakes time! search. They ripped me off for the credit that I had on my account - plus a $78. I was on the even pay plan which meant that even in the summer, I paid high gas bills. 09/08/2015 paid 118.00 disconnect (before they shut it off) 09/29/2015 was disconnected and had to pay $336.83 . I called the emergency line and they said they can do anything to reconnect. This review was posted by a verified customer. Mail the completed form to: Black Hills Energy Attn: Fulfillment Group P.O. black hills made a mistake transposing our house number with a neighbors in november 2014 & closed our account without telling us causing a huge mess of billing errors & service errors. If you smell a gas odor or see damaged lines, call 911 immediately. They are apparently having financial hardship of their own and have to scam and lie to their customers to make up for the slack of the company. Box 6006 Rapid City, SD 57709-6006 Submit a landlord contract or cancellation Review the terms and conditions before completing the form. Service Guard was first mentioned on PissedConsumer on Jun 14, 2017 and since then this brand received 3 reviews.. Service Guard ranks 443 of 1676 in Service Centers and Repairs category. At night we use our pellet stove for 2-3 hours (maybe 4 nights per week). They have a blanket statement "Customer Charge covers part of the fixed costs of delivering your energy, regardless of usage". Up until about 2 months ago, I never had a problem. Black Hills Energy is a subsidiary of Black Hills Corporation Improving Life With Energy. DO NOT fall for this!!! MT, and typically respond to messages within 48 hours. Please email me at [email protected] Customer service; LOG IN. Every day, we want to be “improving life with energy.” We produce, market and deliver the vital electricity, coal, oil and natural gas that our customers need. Contact Black Hills Energy customer service. And cooling sales and service in GENERAL '' 200 - they just see how far they can push the before... Made earlier in the us $ black hills energy service guard customer service more about what appliance repair over. Complaintsboard.Com is not affiliated, associated, authorized, endorsed by, or in the account shows anything about disconnection! 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