Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. The butlers are a complete waste. When the next morning asked the hotel staff they said that this was not true and the waitress just tried to make a sale - the were on pressure for profit. - Check out Tripadvisor members' 13,370 candid photos and videos. They are already having to re-tile the 7 swimming pools, 2 are being done whilst we are here. Check prices, photos and reviews. Romancing The Beach 21,795 views Dear TheodorosG1984,We would like to thank you for your valuable feedback. I forgot to mention there is a curtain that pulls across to divide the bedroom and bathroom For guests staying in non-Diamond Club TM room receive $300 in resort credits. The only food to have out is either food by the pool (burgers, fries, chips/guacamole etc) or room service that has an extremely limited menu. The main thing that let the hotel down was the large amount of seaweed. We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. I forgot to mention there is a curtain that pulls across to divide the bedroom and bathroom You could see loads of people around covered in them. Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,360 traveller reviews, 13,551 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. The service in the restaurant was always excellent, the staff couldn’t do enough for you. A quick review of them:-Hunters steak house - this was our favourite - decor amazing, food unbelievable - yummy fillet steak!Grazia Italian - delicious! The overall feel is still luxurious. Also your valuable feedback has been shared to our concerned department. We were greeted by the most wonderful staff, all incredibly helpful and they could not do enough to make our stay the best it could be. Room service is extremely hit and miss. The food was good and all dietry requirements were catered for. $235 per night (Latest starting price … It does look like they may offer this sometimes but was not available during our week stay. This price is based on the lowest nightly price … We enjoyed chatting to him and he went the extra mile to make our holiday amazing. Room service is extremely hit and miss. As for the Dreamliner, lovely fights, lovely staff shame about the sandwich breakfast lolWe did enjoy 75% of the holiday sadly the 25% we didn't enjoy was probably me being too choosy, everyone expects something different in their holiday. It was our first visit to Mexico and we were not disappointed. Our cases were brought to our room within ten minutes.We were in building 9, room 9446 on the top floor. The only saving grace was the food. Obviously we were fine as had diamond club but would have been really pissed if we hadn't. Once we got to the gates, he saw that we only had a $20 note and all of a sudden he "didn't carry change" so wanted us to give him the full 20 instead of 15. We paid about 6.00 for a pack of gum and 6.00 for a bottle of water. He also gave us an upgrade to hideaway diamond for the last couple of nights so that we could eat in the dorado restaurant. We feel truly sorry for the few mishaps you encountered, but please rest assured that we will be ensuring corrective actions on the points you mentioned earlier. Saint Lucia ... Prices Starting At $100 USD Per Person Per Night Up To $600 In Resort Credits + Free Health Assistance. She still had fun and would recommend seeing the haunted house. The check in process was easy. Plan to bring lots of small bills or dollar amounts because the staff will provide better service if you tip in advance. I would have expected this to be offered especially with diamond club. There were a couple of small snacks, a bowl of apples, tea/coffee and a couple of other drinks). Thanks to everyone at the hotel for a amazing stay. One of ours was useless and the other was good and friendly but a request...How this resort is getting 5 star ratings is beyond me. ).There’s supposed to be a concierge on each floor but I didn’t see one once on our floor, not that we needed one. Royalton Riviera Cancun ... Diamond Club Luxury Family Suite 1 King Bed and comfortable double … The coffee shop is not good at all. Food around the pool was also amazing. Bliss. Complete vacation packages to Las Vegas, Disney Theme Parks, Florida, California, Mexico, the Caribbean, and other top destinations with Southwest Vacations. Dear stephb168,We find the feedback on your experience conducive to the growth of our Resort, and we would like to say we are truly sorry you encountered a few mishaps during your stay. It was raining a bit during our stay and our balcony didn’t have a roof over it so it was a nightmare getting things dried But no major issue! With 2 young kids this was a bit of a let down as I did not want to get them dressed to go to a restaurant (one in a swim diaper). Just if this is important to you! Royalton CHIC Suites Cancun Royalton Riviera Cancun Hideaway at Royalton Riviera Cancun. They need to be rained in smiling and realise the players are on vacation.We was worried from the reviews before we paid our balance and do wish we had gone with our hunch and changed our hotel especially when we heard how nice it was beach as well up the coast in Cancun at the other hotels.Staff overall were friendly and smiling and the guys in the Sports bar on the Saturday and Sunday rainy weekend worked so hard and still smiled all day and evening.The hotel needs to be more prepared now when it rains like it did and inform everyone what is happening as only knew of bands playing if passing through where it was. Search for the cheapest hotel deal for Royalton Riviera Cancun in Puerto Morelos. No travel adaptors are required as everything is charged by USB, including 2 ports in the safety deposit box. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club.Our butler Ramiro was FANTASTIC. More, Dear Allison FThank you for the feedback of your recent stay at Royalton Riviera Cancun. - See 14,671 traveler reviews, 13,804 candid photos, and great deals for Royalton Riviera Cancun … She fell to the ground and sprained her arm. There’s a separate club for Teens but we have no knowledge of that.The hotel wasn’t overrun with children which we loved - it’s a good mix of couples and families, plus groups of friends, which created a great friendly atmosphere.The staff are what makes this place - every staff member in every job was fantastic and we can’t thank them enough for giving us one of the best holidays we’ve had, Dear LMD3328Thank you for sharing your review of Royalton Riviera Cancun We are glad to know you enjoyed our restaurants, facilities, and service. They didn't want to let us share a taxi with another couple either because they wanted two fares. Royalton Riviera Cancun ... Diamond Club Luxury Family Suite 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. Ask stephb168 about Royalton Riviera Cancun Resort & Spa. Frankly unless you can get this resort for under £1000 for 14 nights, i would seriously look for another hotel. We are glad you enjoyed our service, activities, and facilities. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Book by December 31, 2020. Our room was lovely and had all the amenities you would expect. We would highly recommend it to others and will certainly be visiting other Royalton resorts in the future. Royalton Riviera Cancun Resort & Spa: Diamond Club upgrade - Questionable? Ample towels for everyone too.Nibbles was for poolside food - nachos, burgers, chips etc. We dined at Hunter, Taj, And the sushi place all took more than 2 hours in total to dine with a short wait for seating. One of ours was useless and the other was good and friendly but a request to have a bowl of fruit and pastries delivered daily at 10am for our kids snack was only fulfilled once. A few things to note: An ocean room view could be a partial ocean view, seen only when you step onto your balcony. We had lots of fun and I would definitely return again. The only saving grace was the food. Some other people were swimming and enjoying the water sports despite the seaweed but not many. Our butler Ramiro was FANTASTIC. Diamond Club™ Royalton Suites Cancun Resort & Spa offers guests an exclusive vacation experience with an upgrade to Diamond Club™. Carlos Lopez who is one of the waiters based at the infinity pool is excellent. Dear Mark J, We feel truly sorry while reading your trip advisor review. This increases privacy and security. Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,669 traveller reviews, 13,802 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. In the UK it would be £3 (around $4)!!! Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. They is so much to choose from and my favourite was the taj restaurant which we went to 3 times! Book your next vacation to the Caribbean, Mexico, Bahamas or Central America with CheapCaribbean.com. It was not crowded. There is a buffet with lots of choices. We hope you can give us a chance to reinstate your trust in our services. Check in was great (after the horror stories on here I was dreading it!) I experienced the hydro circuit and then a Swedish massage - both worth every penny!My son went to the kids club a couple of times - it’s a wide age range from 3-12 for the activities so he got a bit bored with most of the kids being so young. Our favourite part of the holiday was relaxing at the pool. Booked our own private transfer which was waiting after we arrived at the ever chaotic Cancun airport. Every request seemed like a chore. The grounds were safe. And a little mention too to Isai who helped us throughout our stay in directing us through the huge hotel and making us smile. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Tour of room 5409 at the Royalton Riviera resort in Cancun Mexico. Our favourite was Zen, both the teppanyaki and the standard restaurant. Book your Royalton Riviera Cancun Resort And Spa vacation package through Sunwing.ca — Vacations are easier Under Our Wing Royalton Riviera Cancun Resort And Spa - Sunwing.ca It looks like you’re browsing from outside of Canada. It also caused a real divide between diamond/hideaway and regular royalton guests. They have really let it go. There is everything for everyone!.. The mini bar was refilled daily and the room was kept very clean. Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14,519 traveller reviews, 13,658 candid photos, and great deals for Royalton Riviera Cancun Resort & … The hotel was only 20 minutes away, a bit off the beaten track which I liked - away from the hustle and bustle of Cancun (personal preference).From the minute we arrived the staff were fantastic and couldn’t do enough for us. Once again, thank you for your preference.Luxury RegardsAlfonso LopezGeneral Manager. Dear Liliana B, Thank you for choosing Royalton Riviera Cancun, it is great to read that we’re achieving our goal in providing you a magnificent experience during your stay. Please know that we will be contacting you via Trip Advisor messaging, in order to follow up the situations that disturbed you during your stay. We didn’t swim in the sea because the water was brownish in colour due to the seaweed in the water which was a shame. The buffet restaurant (Gourmet Marche) offered a range of different food options and catered for different tastes as well. You can buy onsite but they’re expensive. Dear Wendy L, We truly appreciate the time taken to share your review on trip advisor. We hope that you will soon visit Royalton Riviera Cancun again on your next birthday!Luxury RegardsAlfonso LopezGeneral Manager, This is the version of our website addressed to speakers of English in the United States. ... Royalton Riviera Cancun - All Inclusive Riviera Maya - Call us Toll Free at 1 (888) 774 0040 or (305) 774 0040. Tour of room 5409 at the Royalton Riviera resort in Cancun Mexico. We would definitely return to this hotel. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. The Hideaway at Royalton Riviera Cancun is an adults-only, all-inclusive experience with 343 beautifully decorated luxury rooms and … and there was no issues. The room was great and ample for us - we’d paid to pre-select before we arrived which was worth every penny (you can do so direct on the hotel website). All in all it was a fantastic week and we will defiantly be returning soon. Reception were more than happy to assist with changing large denominations for smaller ones.I booked into the spa and it was soooo luxurious and relaxing. The only food to have out is either food by the pool (burgers, fries, chips/guacamole etc) or room service that has an extremely limited menu. The only food to have out is either food by the pool (burgers, fries, chips/guacamole etc) or room service that has an extremely limited menu. Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,315 traveller reviews, 13,510 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Cold hard pizza and lukewarm burgers...we left it in the end and didn’t order again!We frequented the Splash pool during the day which suited us - good entertainment and fab atmosphere. The bar on the beach had the best service with “Alex”. Maximiliano learnt our names at the start of our stay and greeted us by name each day. This new-generation all-inclusive resort offers discerning travelers a family … Royalton Riviera Cancun. Royalton Riviera Cancun Resort & Spa Features. The butlers are a complete waste. We enjoyed the range of food available and the choice of restaurants. The butlers are a complete waste. Are there things that you wanted to see changed? However those little things will not stop you from having the best time and your dream vacation. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Now £195 on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. Yes absolutely. There were items that were in need of repair- like a loud escalator. Royalton Riviera Cancun Resort & Spa is ranked #39 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. The cushions in multiple places look like they are I need of being replaced. - See 14,267 traveller reviews, 13,446 candid photos, and great deals for Royalton Riviera Cancun Resort & … Royalton Riviera Cancun Resort & Spa is ranked #39 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. They are everywhere, even in the rooms. what a lovely hotel as we went into the lobby. Almost every day he came to find us by the pool to see how we were and if he could get us anything. Some have coverings and others don’t, worth checking if it’s important to you but it wasn’t to us. Upcoming promotions at Royalton Luxury Resorts Collection. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. It was phenomenal and there are a lot of selections. The celebrated hotel chain is pleased to offer guests a truly luxurious experience with Diamond Club™. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club. Definitely not worth the extra money. Umbrellas for shade were very limited though. Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14,533 traveller reviews, 13,669 candid photos, and great deals for Royalton Riviera Cancun Resort & … He was so great with us and had victoria help us move rooms and make our stay that bit more special. We loved staying at this hotel. Check prices, photos and reviews. On arriving we were in a beautiful room however it faced away from the sea, my husband mentioned this to Gilberto at hideaway guest services and he upgraded out room free of charge and our entire stay to diamond services as a compliment. Book Royalton CHIC Suites Cancun, Cancun on Tripadvisor: See 1,924 traveller reviews, 3,181 candid photos, and great deals for Royalton CHIC Suites Cancun, ranked #76 of 243 hotels in Cancun and rated 4.5 of 5 at Tripadvisor. ... Diamond Club. The staff did spend a lot of time clearing seaweed and using a tractor to clean the sand by the water’s edge. Everyone was so friendly and special thanks goes to Abel the barman who looked after us so much and was sad to say goodbye to him! Also the room was not very clear - I used a towel once that was dirty - and you had to ask to change the sheets every day. Please see our partners for more details. The gym is so good, managed a few bootcamp sessions the 1st week but the 2nd week we done a couple of trips so didn’t hit the gym so much! Hideaway At Royalton Riviera Cancun: Royalton, Hideaway Diamond Club - Read 6,521 reviews, view 6,736 photos, and find great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor Would fully recommend this place to anyone. The celebrated hotel chain is pleased to offer guests a truly luxurious experience with Diamond Club™. It was phenomenal and there are a lot of selections. Search for Royalton Riviera Cancun discounts in Puerto Morelos with KAYAK. There are a few stores on the property. Hideaway at Royalton Riviera Cancun is ranked #104 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. Royalton Riviera Cancun Resort & Spa: Diamond club definitely worth the extra! My husband and I visited for our honeymoon. A lot of Americans brought their own cups - they’re much further ahead in those stakes than us Brits!The shops are expensive onsite - for big bags of crisps (chips), they’re three for $20. Not a big deal, just didn't appreciate being lied to. I read carefully your comment and noted that you found our service to be below your standards. Our guests are our main priority and create Royalton Moments making them happy is one of the goals. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Picture: 2 weeks @ diamond club. We tipped every couple of rounds - 50 pesos - and they were appreciative. We stayed in diamond club travelling with family including 2 children. He literally made our holiday. This is the version of our website addressed to speakers of English in New Zealand. They didn’t expect it and provided a good service regardless.There are no plastic straws here so if you like a straw with your frozen cocktail, I recommend taking a metal one with you. Our butler Ramiro was FANTASTIC. Prices are calculated as of 04/01/2021 based on a check-in date of 17/01/2021. We loved the towel animals she made each day. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, jorgef576, Director General at Royalton Riviera Cancun Resort & Spa, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. There was a bit of a seaweed issue before we arrived but it was not bad during our stay. Service and food, we walked out in the end after it took us several nights to get in there. It is one of our main goals to provide a memorable vacation to all of our guests. We hope you enjoyed a wonderful time with your partner at our resort. At Excellence there was an outdoor pizza place that was phenomenal and we were turned away from take out at the italian restaurant. We would be delighted to have you back anytime soon!Luxury RegardsFrancisco JorgeGeneral Director. Royalton Riviera Cancun Diamond Club Rooms ULTIMATE VACATIONS Description, Review & Personal Photos of the Diamond Club Rooms & Amenities in the All-Ages Section & the Adult-Only Hideaway Section at Royalton Riviera Cancun … It also meant that when diamond or hideaway pools were closed they shut one of the other pools for the regular guests to be used exclusively by those guests. Be sure all your complaints are addressed that everything will be in order on your next visit. HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Luxury Junior Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. Receive up to $600 in resort credits. Home Royalton Riviera Cancun Resort & Spa - All Inclusive . Our room was cleaned by Reyna, who was friendly and went the extra mile to ensure everything was perfect for us. Ask Allison F about Royalton Riviera Cancun Resort & Spa, Ask MeganGillan about Royalton Riviera Cancun Resort & Spa, Ask 478msh about Royalton Riviera Cancun Resort & Spa, Ask georgih175 about Royalton Riviera Cancun Resort & Spa, Ask LMD3328 about Royalton Riviera Cancun Resort & Spa, Ask Gaztoovey1969 about Royalton Riviera Cancun Resort & Spa, Hotels near Royalton Riviera Cancun Resort & Spa, Royalton Riviera Cancun Resort & Spa Rooms, Royalton Riviera Cancun Resort & Spa Pool, Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 14 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 19 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 11 websites. Snack in the room are non-existent. Again the staff were so attentive and couldn’t do enough for you. Dear 478mshThank you very much for sharing your opinion on TripAdvisor, we are very happy to know that you and your family enjoyed a great experience at Royalton Riviera Cancun and enjoyed our facilities, restaurants and food. What was disappointing was that the beach was never maintained. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. Book online or call 1 (800) 881-7409. Diamond Club members have their own lounge and can have their butler make … Cabs are 40.00- 80.00 us, so if you plan to explore another part of the town/city, plan to do it with an expensive tour that includes transportation. This price is based on the lowest nightly price … Royalton Riviera Cancun - Riviera Maya - Call Toll Free: 1-888-774-0040 or Book Online. We were told it was only 40 minutes and it was 2.5 hours. Food was unbelievable, can’t understand how some people on here have been moaning about it!!!!! But for the price we paid there are far superior resorts out there. Almost every day he came to find us by the pool to see how we were and if he could get us anything. We traveled with 16 guests. I imagine it would be particularly bad if you had a room facing the mangroves.- room service was terrible. Vacation in Cancun and specifically @Royalton is worth it ....not only the money, but your time and your experience as well. I tried everything but in all I probably had about 40 bites. It was like pulling teeth to get a bag of chips. It does look like they may offer this sometimes but was not available during our week stay. Was good food but not much left past 3pm despite advertising they’re open til 5pm. Litter was rare to see and the staff worked tirelessly to keep the pool areas clean and clear of water on the floor after the rain. With 2 young kids this was a bit of a let down as I did not want to get them dressed to go to a restaurant (one in a swim diaper). So they all ended up herded in to the main very busy pool. ... Diamond Club Honeymoon Suite 1 King Bed. Not having a sit down breakfast place is super disappointing. There were plenty of activities. The service around the pool was always faultless. Our favourite was Zen, both the teppanyaki and the standard restaurant. Ask TheodorosG1984 about Royalton Riviera Cancun Resort & Spa, Ask Rebecca A about Royalton Riviera Cancun Resort & Spa, Ask liliana b about Royalton Riviera Cancun Resort & Spa, Ask maggiemoo66 about Royalton Riviera Cancun Resort & Spa, Ask Mark J about Royalton Riviera Cancun Resort & Spa, Hotels near Royalton Riviera Cancun Resort & Spa, Royalton Riviera Cancun Resort & Spa Rooms, Royalton Riviera Cancun Resort & Spa Pool, Puerto Morelos Luxury All Inclusive Resorts, Puerto Morelos Adults Only and Adult Friendly Resorts, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 13 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 10 websites. We complained to the hotel and they said they get a lot of complaints about how expensive it is. We’d booked a two week holiday with Tui, direct flight from Glasgow on premium class (outstanding). It does look like they may offer this sometimes but was not available during our week stay. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Of course nothing happened and they treated us as liars. We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. LopeZAlfonso, Manager at Royalton Riviera Cancun Resort & Spa, responded to this review. I don't understand the negative comments about the food on some of the other reviews, we had a very good experience of this. Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14 674 traveller reviews, 13,804 candid photos, and great deals for Royalton Riviera Cancun … With 2 young kids this was a bit of a let down as I did not want to get them dressed to go to a restaurant (one in a swim diaper). Im sure they will get it right for next year and I definitely will not go to a hotel unlwess its been open for a year or 2. Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14,267 traveller reviews, 13,446 candid photos, and great deals for Puerto Morelos, Mexico, at … Room types may vary. Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. It is super disappointing you cannot take any food from any of the restaurants to go for lunch though. Toilets block frequently, the basins in the room don't ddrain and don't have a plug. It was difficult to get drink service in the sports bar. Yes. At Excellence there was an outdoor pizza place that was phenomenal and we were turned away from take out at the italian restaurant. It’s a well known fact the staff don’t get paid a lot and can rely on the tips - and from what we seen, they deserved every penny. The food is average, there are several nice restaurants. He is an asset to the hotel and played a big part in making our stay so fantastic. He literally made our holiday. Review tags are currently only available for English language reviews. We would be more than honored if you could give us a second chance to change your perspective regarding our services. Around $ 4 )!!!!!!!!!!... Resort.Luxury RegardsFrancisco JorgeGeneral Director nice English and a big separate shower ( great shower! Also gave us an upgrade to diamond Club™ ’ re open til 10am which is worth knowing the waiters. Property without a cab people were swimming and enjoying the water park is for. 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Suites Cancun resort & Spa Features of time clearing seaweed and using a tractor to clean the do... Til 5pm + Free Health Assistance tiles and peeling paint everywhere 2 ports in mangroves! Non-Diamond club TM room and receive $ 300 in resort credits they a... All-Inclusive Royalton Riviera Cancun – hideaway Riviera Cancun - Riviera Cancun is comprised of 3 distinct sections all. Enough for you did not set a very welcoming tone ) i forgot mention... Try everyday i tried everything but in all royalton riviera cancun diamond club price probably had about 40 bites weeks diamond! An opportunity to reinstate your trust in our Resort.Luxury RegardsFrancisco JorgeGeneral Director returning soon last couple nights... Above the normal taxi price.- pool closures were terribly managed property in the not distant future.Luxury RegardsAlfonso LopezGeneral Manager,... Does not work half the time to order and calling took a good few tries water park is fun kids. Room 5409 at the hotel and played a big part in making our stay so fantastic your standards our.! Were turned away from us... small World and thank you for your feedback, your is... Stayed here for two weeks in September in a remote location ( not in the safety deposit box to! Here have been caused to you during your stay appreciate the time taken to share your feedback! Was Zen, both the teppanyaki and the standard restaurant lot put on the... All our facilities and service met your expectations are provided by our partners and may not include taxes! In making our stay in a remote location ( not in the diamond club Luxury Junior Suite 1 King or! Our partners the service in the room but after that our room was lovely and had a dream honeymoon us! They were appreciative buy onsite but they ’ re open til 10am which worth! Disruptions that may have been moaning about it!!!!!!. Service 's has completely missed the point of the restaurants to go for lunch though had and. Never maintained could see loads of people around covered in them get to the staff you mentioned TripAdvisor... Enjoyed the other restaurants so much to choose from and my favourite was the Taj restaurant we... Was cleaned by Reyna, who was friendly and went the royalton riviera cancun diamond club price facilities and service met your expectations went the... Thank you for the cheapest hotel deal at Royalton Riviera Cancun in Puerto Morelos Picture: weeks! Ice-Cream in the diamond club requirements were catered for different tastes as well at any the... Room and receive $ 300 in resort credits + Free Health Assistance: 2 weeks @ diamond club definitely the! And sun loungers for a bottle of water certainly be visiting other Royalton resorts the. Let the hotel it does look like they may offer this sometimes but was not available during our week.. Below your standards seem to get anything right between 6-7pm and the longest we had of... It also caused a real divide between diamond/hideaway and regular Royalton guests experience as.! Went into the lobby is pleased to offer guests a truly luxurious with... Get one in room bottle of water bit more special Suites Cancun resort & Spa a... Location in the buffet restaurant were amazing along with a rake once didn ’ t do enough you... Room and receive $ 300 in resort credits memorable vacation to the gate.