We highly appreciate your loyalty to Excellence Resorts, although we are very sorry to read that. My issue is that I had a reservation at the Excellebce oyster bay for July 12 for two weeks. Thank you for sharing. Enjoy photos of our All Inclusive resort for adults only, set on a private peninsula by the Caribbean Sea and Glistening Waters bioluminescent lagoon. There are all suites at this resort and the newer Beach Front Villas have their own private pool – your very own oasis. Excellence Oyster Bay is a luxurious all-inclusive within a unique idyllic setting. My wife is a teacher and the only date we can rebook is the week of and week after Christmas. Excellence Resorts provide a world of unabashed luxury experiences exclusively for adults, where lush tropical surroundings and modern sophistication gently balance to envelope you in a warm welcome. We look forward to welcoming you back and have another opportunity to pamper you with our service creating another experience to remember. Unlike some of the massive chains in Punta Cana, Excellence Resorts owns just a handful of exclusive all-inclusive properties in Mexico and the Caribbean.Excellence achieves a luxurious feel without the least bit of pretension. Winston was amazing and so personable at the excellence bar. Please, receive our warmest regards from The Excellence Collection. Own or manage this property? We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Please, receive our warmest regards from The Excellence Collection. See 2,855 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. Additionally, a variety of international restaurants and bars are at your disposal, as well as our world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. Which room amenities are available at Excellence Oyster Bay? Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. Dear Patricia, First of all, we would like to thank you for your recent stay at Excellence Oyster Bay to vacation and for taking the time to share your feedback with other travelers. Dear guest, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your birthday destination and for taking the time to write and share your feedback with other travelers. Oyster Bay Peninsula Coopers Pen Coopers Pen, Trelawny, Falmouth Jamaica, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The hotel NEVER notified me! Please, receive our warmest regards from The Excellence Collection. Your opinion is very important to us due to our most valuable guest feedback giving us the opportunity to better understand the areas where we can improve in order to provide the service our guests are accustomed to. Southern vlogger and blogger Ashley Terk Hodges walks you through her most recent trip with the whole Terkeurst family. Which popular attractions are close to Excellence Oyster Bay? We truly hope to have the opportunity to welcome you back in the near future and reinstate your confidence in our service. No email. There are 9 restaurants on site, along with a coffee shop/café. Adrine Theresa latoya and Melanie gave us the best service at the spa. Breakfast and WiFi are free, and this property also features 2 outdoor pools. Excellence Oyster Bay review from Victoria: We cannot express how beautiful the property was, the interior design, the pools and restaurants are all so gorgeous. it would at least seem more genuine if the hotel to even email their guests to notify them of the property being closed. Almost 2 months ago this trip was canceled because they had to delay their opening… I understand that. We would like to mention that your opinion is important to us but it means so much when it comes from the opinion of a guest who has stayed at many resorts. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,855 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … No phone call. Please, receive our warmest regards from The Excellence Collection. Claim your listing for free to respond to reviews, update your profile and much more. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We would like to suggest you contacting us again through our call center or any social media channel to dive deeper into your reservation. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,852 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … Luckily, I was able to cancel our flights. Oyster Bay Peninsula Coopers Pen Coopers Pen, Trelawny, Falmouth Jamaica, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Beware this hotel chain is intentionally defrauding guests for their money by taking reservations while knowingly pushing back hotel closures. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. white sand beach. Such a disappointment. Oceanfront beach-houses, expansive living spaces, and 2 miles of secluded and pristine beaches. We were SO excited! It has been a pleasure hosting you and we look forward to seeing you back soon for your next getaway. When I called to rebook because of black out dates I was unable to get the same price and actually had to pay more for a lesser room with no airport transportation. There’s little within walking distance, but Puerto Morelos’ attractions and Cancun International Airport are roughly 13- and 20-minute drives away, and proximity to the main road means easy access to major sights, shopping, and nightlife. Which is fine as it is the right thing to do. Claim your listing for free to respond to reviews, update your profile and much more. first I have to say I love the excellence brand resorts. ). During this period, our customer service team has been receiving an unprecedented number of requests, changes, and refunds due to the impact of the global emergency caused by the spread of Covid-19. Free breakfast is served daily. The bottom line is that Covid is here but not communicating with your clients is really bad at a. time where loyalty should matter. We are pleased to know the services you enjoyed throughout your holidays staying at our property. WHAT. Excellence’s newest resort in Oyster Bay, Jamaica opened just last year and last week I got the opportunity (after visiting their Mexico properties and Punta Cana resorts in 2018) to explore the beautiful, brand-new Excellence Oyster Bay. Unfortunately due to COVID the hotel was closed (completely understandable). Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. Having holidayed at the Excellence Riviera Maya on 7 or 8 occasions in the past and really enjoyed ourselves. We shall be back again next April, and we are already looking forward to it. Please see our partners for more details. Not the cheapest but well worth it. Excellence Oyster Bay, Jamaica: reviews, pictures, travel specials, map, and description. Again nothing, I’ve emailed back about 6 times since and I am now just being ignored (or there is no one reading emails). There are more places to choose from in the Falmouth area. Everything was on a par with the ERM - the staff were absolutely first class. Yes, free parking is available to guests. The Excellence Riviera Cancun sits on a pretty stretch of white-sand beach off Highway 307 in the Riviera Maya. December 19, 2020, ten days before departure: I went to the resort website to double-check COVID requirements for entry. Guests praise the dining options. I have 5 rooms set up in May with Cancun Rivera Maya but now will be canceling those and going somewhere that will actually follow through with me as a loyal customer. Please see our partners for more details. We appreciate all your comments that will certainly encourage other readers to stay with us and we look forward to seeing you back soon. We are fully aware of food quality is one of the major important aspects for our guests to make feel them comfortable, and as a luxurious all-inclusive resort, our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, just as the attitude of our staff is intended to exceed our guests’ highest expectations going above and beyond in order to provide them with an outstanding service. Great choice of restaurants - especially Chez Is this is our favourite restaurant at both resorts. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I have stayed with excellence three times. After some research we found your reservation as it was not under your name. Regarding the communication you mention, we would like to let you know that an email notifying the new opening date was sent on November 20th to the email given in the reservation process and the email is still unopen as of today. Dear guest, Thank you for for taking the time to bring your discontent to our attention. This luxury adults-only property, which occupies its own peninsula about 40 minutes west of Montego Bay, has an exclusive, but light-hearted vibe. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Oyster Bay and for taking the time to share your feedback with other travelers. Excellence Oyster Bay, Falmouth: 2,852 Hotel Reviews, 3,650 traveller photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. Please, receive our warmest regards from The Excellence Collection. Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay. At Excellence Oyster Bay- Adults Only - All-Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. See 2,852 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. Does Excellence Oyster Bay offer any business services? But after almost 2 months I’m still waiting for my refund of $5904. Excellence Oyster Bay is a luxurious all-inclusive within a unique idyllic setting. I was informed that I would be able to rebook for the same price at a later date with free airport transportation. Location #7121. Please, rest assured that we are doing our very best to handle the high volume of requests. Located just 30 minutes from the international airport, Excellence Oyster Bay is among Jamaica’s finest All Inclusive resorts. HORRIBLE COMMUNICATION AND CUSTOMER SERVICE. We do see that the email of the cancellation on January 10th was read. I just did not find this to be very fair. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Both of those resorts are as they're name says Excellent! Own or manage this property? Every night dinner was at a gourmet restaurant! See more questions & answers about this hotel from the Tripadvisor community. One of many points of interest available for planning your trip to Jamaica from Visual Itineraries. Dear Tori, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your vacation destination and for taking the time to bring your discontent to our attention. Yes, Excellence Oyster Bay offers an airport shuttle for guests. Smiling faces everywhere and a definite 'can do' buzz about the place - - Compliments to Mr Axel and his staff - you are all doing a great job and made our holiday really special Customer service is first-class everywhere.. Does Excellence Oyster Bay have any great views? However, we would like to mention that your report has been shared with the related departments for the necessary follow up of your report. The hotel is now closed during this time. Response from The Excellence Collection, Guest Services / Front Office at Excellence Oyster Bay, Response from ExcellenceCollection, Online Brand Controller at Excellence Oyster Bay. Luminous Lagoon is minutes away. Zero communication. The Coffee Shop was always worth a mid-morning visit . The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. Your opinion is very important to us due to our most valuable guest feedback giving us the opportunity to better understand the areas where we can improve in order to provide the service our guests are accustomed to. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Waited a couple of weeks and nothing. Right now, our customer service team is receiving an unprecedented number of requests, changes, and refunds due to the impact of the global emergency caused by the spread of Covid-19. Still waiting…. I SHOCKINGLY found out that the resort is closed again due to the pandemic and plans to reopen in Feb 2021. Taxes and fees that are shown are estimates only. Calm, warm, crystal-clear water so snorkeling is a must-do! We stayed in a Beach House, which was amazing, pretty private (walls a little thin, and you can hear neighbors if you are both on the balconies…but that is expected of any hotel, etc. We are very sorry to read that you did not receive a refund yet. View deals for Excellence Oyster Bay- Adults Only - All-Inclusive, including fully refundable rates with free cancellation. Dear Guest, First and foremost, we would like to thank you for your preference and for taking the time to bring your discontent to our attention. This was our Honeymoon and it was just perfect. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. I'm totally baffled by the service and lack of communication for a "luxury" resort. Luxury and fine dining for our Birthdays! and our suite for a full refund. They were so attentive and fit us in even though they had no availability for the day. What are some of the property amenities at Excellence Oyster Bay? Top room amenities include a minibar, air conditioning, and a flat screen TV. An adults only haven offering world-class accommodations, gourmet dining, and gorgeous surroundings, Excellence Oyster Bay is an escape where the best of romance and hospitality seamlessly combine. See 2,853 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. However, similar to other reviews, we booked our trip to Oyster Bay in August and while Covid exists, as recent as two weeks ago, the site showed that the resort re-opened at the time of our new booking. Nearby attractions include Martha Brae River (2.8 miles), Blue Waters Beach Club (3.4 miles), and Diamonds International Jamaica (0.7 miles). I got the same generic response from their disgruntled customer service that they will refund 30-45 business days don't even bother waiting because that is a lie just do a chargeback with your credit card company to get your money back. Whether you want to unwind with a rejuvenating aromatherapy massage, restore your skin with a luxe facial or pampering body treatment, or indulge in a beauty service, our team of beauty and wellness experts are ready to welcome you to the world of Miilé Spa. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,850 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … The strengths you mentioned are the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. On behalf of The Excellence Collection, please, accept our sincere apologies for any inconvenience you might experience. Although it was a. busy time of year the resort absorbed the numbers very well. Dear guest, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as host of your holiday destination and for taking the time to share this review with the TripAdvisor community. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Yes, guests often enjoy the harbor view available here. The representative casually said, "oh yeah, Oyster Bay is closed." Emailed again and was told they were sorry and that they’d refund me again. Now $396 (Was $̶5̶0̶3̶) on Tripadvisor: Excellence Oyster Bay, Falmouth. This is the version of our website addressed to speakers of English in the United States. The newest resort in The Excellence Collection. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. Imagine not feeling like a second class citizen when wanting to use a lounger/ cabana by the beach just because you didnt get a club class room! Dear Kelly, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your vacation destination and for taking the time to bring your discontent to our attention. At excellence everyone is treated fabulously! I emailed the hotel a couple of times and got a reply to say I would be refunded. - We were delighted to find another Excellence resort with a shorter flight time. Tripadvisor Plus Subscription Terms & Conditions, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Falmouth Mystic Lagoon Tours, Hotels near Diamonds International Jamaica, Hotels near Historic Falmouth Cruise Port, Hotels near Glistening Waters Luminous Lagoon Tour, Hotels near Rasstartours and Taxi Services. Excellence Oyster Bay is a pretty perfect Caribbean getaway if you ask me. Plenty of sunbeds, parasols and quiet spots. On behalf of The Excellence Collection, please, accept our sincere apologies for any inconvenience you might experience. at this hotel because they are fraudulent. We appreciate you mentioned the service that made your stay more comfortable and one of a kind. Almost a month now of waiting and no responses. The Martini bar was an experience, the ambiance and the food!!! No explanation or apology. There are more places to choose from in the Falmouth area. We do see that the emails sent with the confirmation purchase on November 16 and the cancellation on December 19 were read. I called customer service to gather more information and the service was just appalling. We could have easily shown up on December 29, 2020, for our planned vacation, and SURPRISE - the resort is closed. Our guest experience is very important to us, and because of that, we would like to let you know that an email notifying the new opening date was sent on January 6th to your email and is still unopen as of today, we kindly invite you to check your spam folder. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. We regret that we were not able to meet your expectations in terms of the communication. Additionally, a variety of international restaurants and bars are at your disposal, as well as our world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. I called three weeks ago and I was assured my refund was on the way. November 16, 2020: we booked our week-long stay (Dec 29-Jan 5) at Excellence Oyster Bay. Totally unacceptable! What are some restaurants close to Excellence Oyster Bay? On the coast of Jamaica, an array of thoughtfully curated beauty and wellness treatments await at the renowned Miilé Spa. Excellence Oyster Bay: Shame On You Excellence Group - See 2 854 traveller reviews, 3,364 candid photos, and great deals for Excellence Oyster Bay at Tripadvisor. Please, rest assured that we are doing our very best to handle the high volume of requests, but we must humbly ask for your patience during this time while we make our way through the queue. This hotel is by far a favorite of mine!. Victorian-style Excellence Oyster Bay is on a private peninsula with a very long (two miles!) Please, receive our warmest regards from The Excellence Collection. It was a lovely surprise to meet M. Giraud (ex ERM) again . Now £283 on Tripadvisor: Excellence Oyster Bay, Falmouth. Please, receive our warmest regards from The Excellence Collection. Is parking available at Excellence Oyster Bay? Are any cleaning services offered at Excellence Oyster Bay? We are very sorry to read that you have not receive your refund yet. See 2,855 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. this is a simple cash grab hoping people who paid with debit cards and would have trouble getting their money back it is unfortunate during this pandemic this beautiful hotel has come to these desperate measures to turn a profit. Tripadvisor Plus Subscription Terms & Conditions, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Falmouth Mystic Lagoon Tours, Hotels near Diamonds International Jamaica, Hotels near Historic Falmouth Cruise Port, Hotels near Glistening Waters Luminous Lagoon Tour, Hotels near Rasstartours and Taxi Services. We will never book with Excellence again. The entertainment in the evening could maybe improve slightly but that's the only criticism which is very minor. What food & drink options are available at Excellence Oyster Bay? This review is a bit delayed because of circumstances, we were at the resort for three weeks over Christmas and the New Year but the lovely memories are still with us. This pandemic has been difficult. However, we would like to request that you send us an email to customerservice@theexcellencecollection.com with more detailed information so we can follow up accordingly. I booked a 2 week stay for the end of September in July when the hotel was still taking bookings. Over the past 5 years, my wife and I have been regular Excellence users, having stayed at Playa Majures 3 times and recently in the DR at El Carmen. Prices are calculated as of 14/12/2020 based on a check-in date of 27/12/2020. please don't book any flights in anticipation to staying. BEWARE OF THIS HOTEL! The white sandy beaches, the huge rooms, the amazing staff. We recommend calling ahead to confirm details. Conveniently located restaurants include Juici Patties, Leon's Lobster Hut, and Jimmy Buffett's Margaritaville Falmouth. Taxes and fees that are shown are estimates only. Yes, dry cleaning and laundry service are offered to guests. We had a lovely stay at the excellence playa Mujeres So we rebooked to go to Oysterbay first part of September. Oceanfront beach-houses, expansive living spaces, and 2 miles of secluded and pristine beaches. more. Further more, no one has yet to call me to apologize for no communication. I lived in Dubai for many and have experienced some impressive hotels there but this place is up there with them all. That was ok but no one bothered to call me or email me that our stay was now nullified. Dear Guest, First and foremost, we would like to thank you for your recent stay at Excellence Oyster Bay and for taking the time to share this review with the TripAdvisor community. See 2,855 traveler reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi. Response from The Excellence Collection, Guest Services / Front Office at Excellence Oyster Bay, Response from The Excellence Collection, Marketing at Excellence Oyster Bay. Are there opportunities to exercise at Excellence Oyster Bay? Tucked away in its own private corner of paradise, the Excellence Oyster Bay is one of northern Jamaica's nicest all-inclusive resorts. We are very pleased to hear from you that we were able to surpass your expectations as a result of keeping our facilities immaculate, offering delicious food in all restaurants, but above all providing the exceptional service is what made your getaway marvellous. more. The balance was charged to my credit card a month before we were due to go (even though the hotel was now “closed”) - no problem I thought, they are probably struggling with staff and other COVID problems and it’s likely just an automated system. Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,854 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … Well upon checking back in last week, I was shocked and really mad that the date of re-opening was extended. So personable at the Spa treatments await at the Excellence playa Mujeres so we rebooked to to. And free WiFi times and got a reply to say I would be able cancel... Would at least seem more genuine if the hotel a couple of times and got reply. The property being closed., ten days before departure: I went the. Always worth a mid-morning visit a shorter flight time have the opportunity to you! 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